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Product Support

Mouse Support

Cursor not moving

Wireless pairing

Double-click issue

Driver download

Keyboard Support

Keys not working

RGB not lighting

Macro setup

Software download

Headset Support

Cursor not moving

Wireless pairing

Double-click issue

Driver download

Monitor Support

No signal

Wrong resolution

Color calibration

ICC profiles

Still Need Help?

FAQ

Can I cancel my order?

Orders can be cancelled before shipping. Once shipped, cancellations are no longer possible.

Why was my payment declined?

Common reasons include:

  • Insufficient balance
  • Incorrect card info
  • Bank restrictions
  • Internet/wifi interruption

Try again or use another payment method.

What if my parcel arrives damaged?

Please contact us within 48 hours with:

  • Photo of the package
  • Photo of damaged product
  • Order number

We will assist with replacement.

Do your accessories work with both Windows and macOS?

Most items support both systems unless stated otherwise. Certain drivers might be Windows-only.

Can I return a product?

Returns are accepted within 7 days if:

  • Wrong item received
  • Item is faulty
  • Item arrives damaged

Must be in original packaging.